Lahore, a thriving hub for Pakistan’s BPO (Business Process Outsourcing) and call center industry, continues to offer abundant opportunities in customer service, telemarketing, and sales. As of December 20, 2025, major job portals like Indeed.pk, Rozee.pk, Mustakbil.com, Jooble, and Glassdoor report over 200 active call center-related listings in Lahore. These roles cater to international campaigns, primarily targeting US, UK, and Canadian clients, with a strong emphasis on night shifts to align with global time zones.
The sector is booming due to demand for outbound sales, inbound customer support, lead generation, and digital marketing services. Many positions welcome fresh graduates, offering training and attractive incentives.
Key Trends in Lahore’s Call Center Job Market
- Night Shifts Predominant: Most roles operate from evening to early morning (e.g., 6 PM–3 AM or 8 PM–5 AM) for international clients.
- High Incentives: Base salaries start at PKR 30,000–60,000, with commissions potentially adding PKR 50,000+ for top performers in sales roles.
- Entry-Level Friendly: Freshers and those with basic English proficiency are encouraged; experience in telemarketing or customer service is a plus.
- Diverse Campaigns: Common sectors include digital marketing, travel, energy/home warranty, medical (DME), telecom, and e-commerce.
- On-Site Preference: Most jobs are office-based in areas like Johar Town, Gulberg, DHA, Bahria Town, and Garden Town.
Common Job Categories
- Outbound Sales/Telemarketing
- Cold calling, lead generation, appointment setting for US/UK campaigns.
- Inbound Customer Support
- Handling queries, complaints, and order processing.
- Call Center Representatives/Agents
- General inbound/outbound calls, often with CRM usage.
- Team Leads & Quality Assurance
- Monitoring calls, training agents, ensuring performance.
- Specialized Roles
- Digital marketing sales, travel coordinators, or technical support.
Highlighted Current Opportunities (Based on Active Listings)
Here are some recent call center vacancies in Lahore (positions fill quickly; check portals for updates):
- Call Center Representative (Digital Marketing) – Various companies (e.g., DIGI SPEROS)
- Night shift (6:00 PM–3:00 AM), fixed salary + commissions.
- Outbound calls promoting IT/digital services.
- Customer Service Representative (Inbound/Outbound) – Septem Systems, Mindbridge
- Handle customer inquiries; experience preferred but freshers welcome.
- Competitive salary with incentives.
- Call Center Agents (US Campaign) – Bahria Town-based firms
- Night shifts, PKR 40,000–80,000 + performance bonuses.
- Safe environment, growth opportunities.
- Sales Executive/Closer (Night Shift) – Multi Task Solutions, Prime Kingdom Pvt Ltd
- Fresh & experienced; attractive commissions on sales.
- Cold Calling Executive – LDA Avenue/Raiwind Road offices
- Lead generation; confident communicators needed.
- International Call Center Associates – Mindbridge, Abacus Outsourcing
- Flexible shifts; roles in medical, nursing, or general support campaigns.
Other active openings include positions at Sybrid Pvt Ltd (Team Lead), PakWheels-related support, and UK-based travel campaigns in Gulberg.
How to Apply for Call Center Jobs in Lahore
- Popular Job Portals:
- Indeed.pk: Over 200 listings for “call center Lahore”.
- Rozee.pk: Dedicated call center/BPO section.
- Mustakbil.com: Customer service and telemarketing roles.
- Jooble.pk: Hundreds of part-time/full-time options.
- Glassdoor: Company reviews and salary insights.
- Application Tips:
- Highlight English fluency, communication skills, and any prior experience in your resume.
- Be prepared for voice tests or interviews focusing on accent and confidence.
- Freshers: Emphasize eagerness to learn; many offer paid training.
- Check for walk-ins or WhatsApp applications mentioned in ads.
- Monitor daily, as new postings appear frequently.
Lahore’s call center industry provides quick entry into professional roles with earning potential and skill development. Whether you’re a fresher or experienced agent, now is a great time to apply. Best of luck in your job search!